Refund policy

Refund & Return Policy

We want you to be completely satisfied with every purchase from Radiance Steel. Please read this policy carefully before raising a return or refund request.

1. Return Eligibility

A return request will be considered only if all of the following conditions are met:

  • The request is raised within 5 days of the delivery date.
  • The item is unused, unwashed, and in its original condition with all original packaging intact.
  • The item falls under one of the eligible categories below: wrong item delivered, item missing from package, item damaged or leaked in transit, or a verified manufacturing defect.
  • Supporting proof is provided as described in the relevant section below.

2. Non-Returnable / Excluded Items

The following are not eligible for return or refund:

  • Items that have been used, washed, or altered after delivery.
  • Items returned without original packaging or without the required proof (Order ID, invoice, images/video).
  • Requests raised after 5 days from the delivery date.
  • Normal wear, minor colour variation, or cosmetic differences that do not affect product functionality.
  • Items purchased during sale or promotional events (unless defective or wrongly shipped).

3. Wrong Item / Missing Item in Package

If a wrong product has been delivered or an item is missing from your package, please email us at radiancesteel.india@gmail.com or call / WhatsApp us at +91 9176919185 within 5 days of the delivery date with the following details:

  • Order ID
  • Invoice copy (hard or soft)
  • Details of your request / complaint
  • Clear images of the products received and the label on the outside package
  • also a video taken while opening the package to proof that you have received wrong product.

Our customer delight team will acknowledge your query within 24 hours and work to resolve it promptly.

4. Damaged or Leaked Item

If your product was damaged or leaked during the delivery process, please email us at radiancesteel.india@gmail.com or call / WhatsApp us at +91 9176919185 within 5 days of the delivery date with the following details:

  • Order ID
  • Invoice copy (hard or soft)
  • Details of your request / complaint
  • Images and a video clearly showing the damage, along with the batch number printed near the MRP / crimp of the product

Our customer delight team will acknowledge your query within 24 hours.

5. Product Quality / Manufacturing Defect

If you have a product quality complaint or suspect a manufacturing defect, please email us at radiancesteel.india@gmail.com or call / WhatsApp us at +91 9176919185 within 5 days of receiving the products with the following details:

  • Order ID
  • Invoice copy (hard or soft)
  • Details of your request / complaint
  • Images of the product and the batch number near the MRP / crimp

We will review your email and respond within 24–48 hours. Our customer service team will aim to resolve the matter over a call within 24 hours of confirmation.

6. Item Condition for Return

All returned items must be:

  • Unused and unwashed — in the same condition as received.
  • Returned in the original packaging, including all accessories, inserts, and labels.
  • Accompanied by the original invoice or proof of purchase.

Items that do not meet these conditions will not be accepted and will be returned to the sender.

7. Return Shipping Responsibility

  • Wrong item, missing item, or damaged / defective item: Radiance Steel will arrange or reimburse return shipping. Please do not ship the item back until our team has reviewed your complaint and provided instructions.
  • All other cases: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

8. Refund Processing

Once a return is approved and the returned item is received and inspected by our team:

  • Refunds will be processed within 7–10 business days of approval.
  • The refund will be credited to the original payment method used at checkout.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.

9. Cancellation Policy

Orders may be cancelled by emailing radiancesteel.india@gmail.com or calling / WhatsApp-ing us at +91 9176919185 (timings: 9:30 AM – 6:30 PM) within 1 hour of placing the order. Once an order has been dispatched, it cannot be cancelled. If you refuse to accept the parcel at delivery, it will not be treated as a return once delivered.

10. Order Marked Delivered but Not Received

If your order is marked as delivered but you have not received it, please email us at radiancesteel.india@gmail.com or call us at +91 9176919185 within 48 hours (2 days) of the delivery date. Our team will investigate and resolve the matter at the earliest.

This policy is subject to change without prior notice. The version published on our website at the time of your purchase will apply to your order.